Technician Job - Posting Job Title:Technician
Requisition : 172664BR
Posting Location: Brooklyn, NY, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time
Posting Job Description
If you're great with electronics, have good people and time management skills...you belong with us
Whether navigating technology or understanding customer's concerns, you are always at ease. You have a resourceful way of investigating and resolving issues. Your varied talents make you ideal for this role with the TWC Field Team delivering service to our more than 10 million subscribers. Join us and discover an unbeatable package of ongoing training and support that will boost your career progress.
Working both inside and out, you will travel to customer sites to inspect equipment, discuss their concerns, independently diagnose service issues, and construct innovative solutions. You will also handle installations and disconnects, configure systems to standard, educate users about company products/equipment, and juggle scheduling demands.
To qualify, you must have:
Outstanding listening skills to comprehend and calm frustrated customersA good amount of self:reliance and innovative thinkingThe physical stamina to scale 20 foot ladders/polesAbility to lift and carry up to 100 poundsDesire to work outside in diverse locations and weather extremesBasic knowledge of electronics, computers, software and network connectivityValid Driver's License and ability to work flexible hoursExperience in the cable/direct access TV industry and formal electronics training a plusMust have a High School Diploma or GED; at least 2+ years of previous experience; or equivalent combination of education and experienceNetwork+ Certified PreferredThis position is part of a bargaining unit.Time Warner Cable nurtures work life balance for our employees. You'll enjoy novel opportunities for growth and a total compensation package-salary, benefits, discount pricing on our residential products and more.
The ladders, buckets and other climbing equipment necessary to perform the work of a Field Technician are rated for maximum weight capacities which includes the weight of the technician plus any tools the technician is carrying. Exceeding the weight of such ladders, buckets or other climbing equipment poses a serious risk to the safety of technicians and the public, and may violate state and/or federal limits for such equipment. The maximum body weight of a field technician for use of the majority of such equipment is 325 pounds.
FCC Unit_TWC: 8341
Controlling Establishment ID: 00463 : Brooklyn Paidge Ave
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer : Minority/Female/Disability/Veteran/Current Unemployment Status
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